FAQ

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WELCOME TO OUR FAQ

Find all the answers to your questions here.
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FREE SHIPPING PROMOTION

Spend $50 and receive free shipping applies to Australia wide deliveries. Please note other discounts including Card Bundle aren't eligible to be used in conjunction with free shipping. The free shipping promotion will be auto removed from cart.

FLAT RATE SHIPPING $8.95

Applies to orders delivered in Australia.

DO YOU SHIP OUTSIDE OF AUSTRALIA

We ship to Singapore, New Zealand, United States and United Kingdom.
Wholesale: Please contact us directly to arrange shipping outside of above countries.

SIGN UP DISCOUNT CODE

Please note the welcome 20% off discount code is eligible to be used once.
And isn't eligible to be used in conjunction with the Card Bundle, Free Shipping or another discount. The code applies to retail orders and doesn't apply to wholesale accounts.

BUY 4 CARDS RECEIVE 1 FREE BUNDLE

Simply add 4 cards to cart and the system will auto apply Free to one of your 4 cards added. Add 8 cards and receive 2 free and so on. Note the cart at random decides which cards are free. Please also note the Sign Up 20% discount doesn't work in conjunction with the Card Bundle. It is either one or the other.

WHERE ARE YOUR PRODUCTS MADE?

Our products are proudly 100% made in Australia!
We love to support local suppliers.

ARE YOUR PRODUCTS GREEN?

We print on a mix of FSC and PEFC certified papers. We plant a tree with every order placed. Read more about One Tree Planted HERE

DO YOU WHOLESALE?

Yes! We supply to a variety of independent giftware, homeware and lifestyle stores, plus florists, bookshops, newsagencies, department stores and national retailers. So say hello, we would love to hear from you.

DO YOU OFFER CUSTOM DESIGNED STATIONERY?

We work with brands in collaboration and under private label.
Say hello if you would like to chat more around how we can elevate your next product line.

COLOUR

Please note screen colours can vary and the actual product may look slightly different in person.

RETURNS

We accept returns within 14 days.
Please email your order number and return request to: hello@elmpaper.com.au
Please note shipping costs are at the cost of the buyer who is returning the goods. Unless faulty or damaged in transport.

WHEN WILL MY ORDER SHIP?

Orders are shipped within 1 - 2 days.
We deliver through trusted courier networks and Australia Post.
We deliver to your door, PO Boxes or Parcel Lockers.

HOW LONG WILL DELIVERY TAKE?

Australia wide allow 2 - 7 business days.
International allow between 7 - 21 business days depending on location.
During peak seasonal periods please be aware the above delivery estimates may be longer.

WHERE CAN I PURCHASE YOUR PRODUCTS?

Over 500 retailers around Australia and New Zealand stock our products.
Find your closet retailer HERE

WHERE ARE YOU BASED?

Our dispatch and office is based in the Adelaide, Australia.

CAN I BUY DIRECT FROM YOUR ADELAIDE OFFICE?

If you are a wholesale customer you're welcome to make an appointment to view the range.

ARTWORK SUBMISSION?

From time to time we may collaborate with an artist or illustrator.
Please send through your details and a link to your work: hello@elmpaper.com.au

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