Returns
We accept returns within 14 days.
Please email your order number and return request to: hello@elmpaper.com.au
Shipping costs are at the cost of the buyer who is returning the goods. Unless faulty or damaged in transport.
Complimentary Sample
With every order placed, we include one complimentary surprise Elm Paper stationery item to say thank you! Please note, the item is selected at random, a specific item can't be selected or requested. This applies to online retail orders only. Does not apply to wholesale, corporate or custom orders.
Sign-Up Discount Code
Please note the welcome 15% off discount code is eligible to be used once. And isn't eligible to be used in conjunction with Card Bundle's, Free Shipping or another discount. The code applies to retail orders and doesn't apply to wholesale, corporate or custom accounts.
Card Bundles
Simply add 5 cards to cart and the system will automatically apply the discount. Add another 5 cards and receive 2 free and so on. Please note the cart at random selects which cards are free. Please also note the Sign Up 15% discount doesn't work in conjunction with this Card Bundle.
SHIPPING
Delivery
Metro: Allow 2 - 7 business days.
Regional: Allow 3 -10 days business days.
International Delivery
Currently we are not shipping outside of Australia.
Wholesale enquiries: Please contact us directly to arrange international delivery.
Free Shipping Promotion
Spend $75 and receive free shipping applies to Australia wide deliveries. Please note the sign up discount isn't eligible to be used in conjunction with free shipping.
Flat Rate Shipping
Applies to orders delivered in Australia.
WHOLESALE
Do you wholesale?
Yes! We supply to a variety of independent giftware, homeware and lifestyle stores, florists, bookshops, newsagents, department stores and national retailers. So say hello, we would love to hear from you.
Do you custom design?
We work with brands in collaboration and under private label. For further information learn more
Say hello if you would like to discuss more around how we can elevate your next product line.
Corporate Ordering
We supply bulk to small and large business customers. For further information contact us.
OUR PRODUCTS
Where are your products made?
Our products are proudly 100% made and designed in Australia! We love to support local suppliers. For more on our story learn more
Do you use certified paper?
We print on a mix of FSC and PEFC certified papers.
One Tree Planted
We plant a tree with every order placed. Read more about One Tree Planted HERE
CONTACT
Where are you based?
Our dispatch and head office is based in the Adelaide, Australia.
Can I buy direct from your Adelaide office?
Wholesale customers are welcome to make an appointment to view the range at our office based in Tranmere. We don't however sell direct to public from this location. Find your closest stockist here
Artwork Submission
From time to time we may collaborate with an artist or illustrator.
Please send through your details and a link to your work: hello@elmpaper.com.au
Where can I purchase your product?
From over 500 retailers around Australia and New Zealand stock our products.
Find your closet retailer HERE
CONTACT US
Email: hello@elmpaper.com.au or telephone: 08 8431 0721
