PRIVACY POLICY
We respect your privacy, any information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned. Any information received will be handled with the upmost care, however, often we will need to pass on personal details such as your name and address to companies who perform parts of our service i.e. freight companies.
TERMS AND CONDITIONS
Detailed are the terms and conditions or Rules for our Site. The T+C’s constitute an agreement between Elm Paper (“Elm Design Co Pty Ltd”, or “we”, “our”, “us”) and “you”, the customer to govern your access and use of all content available on the Elm Paper website. These T+C’s are not permitted to be changed by an individual or entity without the prior written consent of Elm Paper.
By visiting the Site, you are accepting and consenting to the practices described in the T+C’s. We may modify the T+C’s from time to time.
Legal purchase age
If you are under 18, you are not allowed to purchase product with the online Elm Paper store. We reserve the right to seek compensation from a parent or guardian if a loss did occur.
Returns/exchange
We will happily exchange or refund goods within 14 business days on receipt of goods. As long as they have not be used, damaged or the packaging has been tampered with. In compliance with the Trade Practices Act, you are entitled to a refund if the products purchased are:
- Faulty or damaged in transit
- Significantly different to that shown
Return/exchange procedure
Please email: hello@elmpaper.com.au with your order number. We will credit your original method of payment with the price of the returned goods, excluding delivery unless goods were damaged in transit or not as ordered. A copy of your receipt will need to be returned with the goods. On an exchange delivery will be charged. Please note all sale items are final.
Please send us an email with your order ID or number: hello@elmpaper.com.au
Post your item and carefully package the contents, including a copy of the receipt to:
517B Magill Road, Tranmere, South Australia 5073.
Delivery
Australia
Orders are shipped within 1-2 business days. Please allow extra time to receive your order if you are in regional or country areas, WA and NT.
International
Allow between 5 - 10 working days depending on the destination.
Orders placed on a weekend or public holiday will be processed on the next business day.
Colour
This will vary from screen to screen, please be aware there maybe a difference from the real product.
Currency
All prices are show in Australian dollars.
WHOLESALE
Wholesale login
As a wholesale customer you are able to shop online by creating a login or by emailing us at: hello@elmpaper.com.au
Once a login and password is set-up, simply add the items you would like to your cart through the online Elm Paper website and check out. There is a minimum of $100 ex gst per order.
Payment
Opening orders are pro forma with available payment options through checkout. All deliveries are dispatched once payment has been received in full, stock will be secured once payment has been received in full. All prices are shown in Australian dollars.
Stock availability
If an item is showing out of stock or the units entered show a message that stock is low or not enough units available, please email us to check if there is another shipment due soon at: hello@elmpaper.com.au
Delivery
Items are dispatched within 2- 3 days.
FAQ
Here you will find the answers to your most frequently asked questions.
Still have a question contact us
Complimentary Sample
With every order placed, we include one complimentary surprise Elm Paper stationery item to say thank you! Please note, the item is selected at random, a specific item can't be selected or requested. This applies to online retail orders only. Does not apply to wholesale, corporate or custom orders.
Sign Up Discount Code
Please note the welcome 15% off discount code is eligible to be used once. And isn't eligible to be used in conjunction with Card Bundle's, Free Shipping or another discount. The code applies to retail orders and doesn't apply to wholesale, corporate or custom accounts.
ORDERING
It depends on where you are.
Metro: Allow 2-7 business days.
Regional: Allow 5-10 days business days.
Currently we are not shipping outside of Australia.
Wholesale enquiries: Please contact us directly to arrange international delivery.
We accept returns within 14 days.
Please email your order number and return request to: hello@elmpaper.com.au
Please note shipping costs are at the cost of the buyer who is returning the goods. Unless faulty or damaged in transport.
SHIPPING
Spend $75 and receive free shipping applies to Australia wide deliveries. Please note the sign up discount isn't eligible to be used in conjunction with free shipping.
Applies to orders delivered in Australia.
Currently we are not shipping retail orders internationally outside of Australia.
Wholesale: We partner with retailers around the globe. Please contact us directly to arrange international shipping.
BUNDLES
Select your own bundle: Simply add 10 cards to cart and the system will automatically apply the discount. Add another 10 cards and receive 2 free and so on. Please note the cart at random selects which cards are free. Please also note the Sign Up 15% discount doesn't work in conjunction with this Card Bundle.
WHOLESALE
Yes! We supply to a variety of independent giftware, homeware and lifestyle stores, florists, bookshops, newsagents, department stores and national retailers. So say hello, we would love to hear from you.
We work with brands in collaboration and under private label. For further information learn more
Say hello if you would like to discuss more around how we can elevate your next product line.
We supply bulk to small and large business customers. For further information learn more
OUR PRODUCTS
Our products are proudly 100% made and designed in Australia! We love to support local suppliers. For more on our story learn more
We print on a mix of FSC and PEFC certified papers.
We plant a tree with every order placed. Read more about One Tree Planted HERE
CONTACT
Our dispatch and head office is based in the Adelaide, Australia.
Wholesale customers are welcome to make an appointment to view the range at our office based in Tranmere. We don't however sell direct to public from this location. Find your closest stockist here
From time to time we may collaborate with an artist or illustrator.
Please send through your details and a link to your work: hello@elmpaper.com.au
From over 500 retailers around Australia and New Zealand stock our products.
Find your closet retailer HERE
Email: hello@elmpaper.com.au
Telephone: 08 8431 0721