Delivery & Returns

RETURNS
We accept returns within 14 days of purchase. Please note that Wedding Stationery is for final sale as it is custom printed.

To return an item please email: hello@elmpaper.com.au with your order ID.

We will credit your original method of payment with the price of the returned goods, excluding delivery unless goods were damaged in transit or not as ordered. A copy of your receipt will need to be returned with the goods. We will step you through the returns/exchange steps from here. On an exchange delivery will be charged.

Post your item and carefully package the contents,
including a copy of the receipt to: PO Box 3196, Norwood, SA, 5067

Please note all sale items are final.

DELIVERY
Australia
We deliver Australia wide using standard post. All orders are dispatched within 1-2 working days. Please allow up to 3-7 business days depending on your location, all items ship from Adelaide, Australia.
International
We ship internationally, parcels are shipped using Registered Post International (Airmail). International parcels can take up to 5 -15 working days depending on the destination.

WHOLESALE DELIVERY
Delivered Australia wide and internationally by trusted couriers that require signature on delivery. Orders are dispatched within 1-2 working days. All items are fulfilled and dispatched from our studio based in Adelaide, Australia.


Orders placed on a weekend or public holiday will be processed on the next business day.

Colour
This will vary from screen to screen, please be aware there maybe a difference from the real product.

 

 


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