Birthday Hugs Heart Gift Tag
WELCOME TO OUR FAQ
Find all the answers to your questions here.
FREE SHIPPING PROMOTION
FLAT RATE SHIPPING $8.95
DO YOU SHIP OUTSIDE OF AUSTRALIA
Wholesale: Please contact us directly to arrange shipping outside of above countries.
SIGN UP DISCOUNT CODE
Please note the welcome 20% off discount code is eligible to be used once.
And isn't eligible to be used in conjunction with the Card Bundle, Free Shipping or another discount. The code applies to retail orders and doesn't apply to wholesale accounts.
BUY 4 CARDS RECEIVE 1 FREE BUNDLE
WHERE ARE YOUR PRODUCTS MADE?
Our products are proudly 100% made in Australia!
We love to support local suppliers.
ARE YOUR PRODUCTS GREEN?
We print on a mix of FSC certified and recycled papers. Sustainability practices influence our production decisions. We plant a tree with every order placed in areas around the world where it is needed most. Read more about our sustainability practices HERE
DO YOU WHOLESALE?
Yes! We supply to a variety of independent giftware, homeware and lifestyle stores, plus florists, bookshops, newsagencies, department stores and national retailers. So say hello, we would love to hear from you.
DO YOU OFFER CUSTOM DESIGNED STATIONERY?
We work with brands in collaboration and under private label.
Say hello if you would like to chat more around how we can elevate your next product line.
Please note screen colours can vary and the actual product may look slightly different in person.
We accept returns within 14 days.
Please email your order number and return request to: firstname.lastname@example.org
Please note shipping costs are at the cost of the buyer who is returning the goods. Unless faulty or damaged in transport.
WHEN WILL MY ORDER SHIP?
Orders are shipped within 1 - 2 days.
We deliver through trusted courier networks and Australia Post.
We deliver to your door, PO Boxes or Parcel Lockers.
HOW LONG WILL DELIVERY TAKE?
Australia wide allow 2 - 7 business days.
International allow between 7 - 21 business days depending on location.
During peak seasonal periods please be aware the above delivery estimates may be longer.
WHERE CAN I PURCHASE YOUR PRODUCTS?
Find your closet retailer HERE
WHERE ARE YOU BASED?
Our dispatch and office is based in the Adelaide, Australia.
CAN I BUY DIRECT FROM YOUR ADELAIDE OFFICE?
If you are a wholesale customer you're welcome to make an appointment to view the range.
From time to time we may collaborate with an artist or illustrator.
Please send through your details and a link to your work: email@example.com
Still can't find the answer?
Let us know HERE or message us,
using our chat service.
Our message service is available 9AM - 5PM AEST
We care deeply about the environment and the impact we have.
With every order placed, we plant one tree.
To find out more visit One Tree Planted
We support local production, with 100% of our stationery printed and manufactured in Australia.
Sustainability practices influence our production decisions.
What we're doing:
Our stationery range is printed on a FSC Certified paper, which is the mark of responsible forestry. We also use 100% recycled papers.
Our 'cello' bags are BOPP bags which are recyclable, with the number "5" as its resin identification code. Check with your local council to see if you can put them in your home recycling bin or place them in a REDcycle bin at your local supermarket.
We print in limited runs, carefully managing stock, avoiding excess.
We are continuously thinking about how we can make a difference.