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FAQ

TIMING
How far out should I start thinking about my stationery?
This can vary greatly, generally 4 - 8 months beforehand, its good to start a conversation with us and check any questions you may have. If you are planning a wedding overseas then ordering up to 1 year head is not uncommon. A save the date card is also good way to prepare your guests particuarly those who are interstate and overseas. A save the date is generally sent between 6 - 12 months ahead of time, depending on how many overseas guests and location of wedding.

When should I send out the invitations?
The standard has been 6 - 8 weeks prior. This also now varies greatly depending on how many guests are travelling and if a save the date card has gone out. Generally we find brides prefer to send out around 8 - 12 weeks beforehand.

When should I place my order?
For invitation and accompanying cards about 4 - 6 months prior to your wedding day. Keep in mind our studio is busy and maybe booked out during peak periods, check with us by email or phone.
For stationery that you require on the day such as menus, orders need to be placed generally about 6 weeks before your wedding day. If they include foil then a longer lead time maybe required.

DELIVERY
Allow 6 weeks from confirming your order to delivery. Allow 2 weeks for design and corrections, plus 3 weeks print time for standard inks or 4 weeks print time for foils, letterpress or other speciality finishes. Our flat rate shipping Australia wide is $25 and deliveries are sent out by a courier with signature required on delivery. Metro areas 1 - 2 days. Regional 3 - 7 days. Very remote areas, please chat with us re delivery options. International, delivery POA.

THE RANGE
Most of our customers choose to personalise our signature range of stylish and elegant designs as featured on our website.
Can we customise existing designs? Yes you can, if you would like to swop elements of one invite for another there is no extra charge for this. We do also have further designs not shown online in our invitation library, please check before commencing a custom design in case we have something that might suit. If you would like to start a brand new design, please see below.
Can we personalise invitations with guest names? Yes but if you plan to include foils anywhere on the invitation (even if its just on your names) its not possible. Foil printing is a traditional method of printing which doesn't allow for personalisation. This also applies to other speciality print methods such as letterpress or laser cut wood.

CUSTOM
We offer a custom design service, please note this is charged at the hourly studio rate as an extra cost. A custom booking starts at a minimum 2 hour block for initial designs. The studio hourly rate is $80 inc gst. A briefing is taken on custom jobs and is charged at the hourly rate to allow for the extra design time and attention that is required. If you require further designs after the initial mock-ups, the hourly rate will be charged. On the first round of mock-ups we generally show 2 - 3 different designs around the briefing we have taken from you. For more information please contact us by email or phone.

HOW TO PLACE A BOOKING
Please email or phone to place your order.

THE PROCESS
Once your booking has been confirmed by a 50% deposit. Email through your confirmed wording or details for the day, it is important at the very first stage that your wording is correct so that further delays and studio rates aren't incurred. If you need some wording suggestions, we are happy to advise and work with you if you need assistance.

Details to include
• ceremony place, time and address
• venue name, time and any other details
• parents names and/or your names
• rsvp date
• dress code if applicable

What's next?
• Initial proofs will be emailed as a PDF within 5 working days, often sooner.
• One round of design changes are included in the price, for further changes the studio rate will be charged.
• Changes required are best sent by return email to limit mistakes. Please kindly note jobs are queued upon how we receive changes, we aim to send back changes within 2 days.

PAYMENT
A 50% deposit secures your order and the design process will commence. The balance due on dispatch, kindly note stationery is shipped upon final payment.

SHOWROOM
Currently we are an online stationery business that services customers Australia wide. Please feel free to send us an email or call us at the design studio on: 08 8431 0721. Our studio is based in Adelaide, for local customers please feel free to arrange appointments to meet in person. We are based in the Norwood area.

EXTRA INVITES
This is important, always allow for extra invites - we suggest a minimum of 10. For misspelt guest names, inviting further guests and as a keepsake.

TIPS
• Allow some time after receiving your order to collate the various pieces, this may include; writing guests names, tying ribbon, sealing envelopes, RSVP stamps, preparing guest address stickers.
• Postage - A5 or a 15cm square invite requires extra postage, in Australia 2 x $1.00 stamps are required.

SAMPLES
If you would like to receive a free sample, request a free sample kit by entering your details via SAMPLE KIT
International a $10AUD fee is applicable, the cost deducted from your invoice if you choose to go ahead with an order.

QUALITY
We produce premium, high quality stationery on beautiful paper stocks. We do not print stationery on home or in-house printers, all our print production is outsourced to premium suppliers. All our wedding stationery is printed in Australia.

COLOURS
In our sample kit we provide a foil and colour chart for reference. Please note, that slight variations occur and this isn't considered a print fault or is grounds for re-printing for free. Colours on computer screens also vary greatly, so we recommend requesting a free sample kit and check and talk with us about specific colour choices.

NEED IT FAST
Rush rates are applied to stationery that is needed quickly. Please note with speciality finished stationery such as foils and letterpress, allow 2 weeks for printing.

THE FINE PRINT
We work hard to produce a high quality product and at each step we ensure you are happy. Once final sign off has been received your items will go to print with no further changes. If further changes are required after sign off, the full cost will be charged again. Please keep in mind we do not offer refunds or returns as all our wedding stationery is printed by order basis.

For any further information or queries please don’t hesitate to contact us, we’re here to help and look forward to working with you.